Shipping & Returns

Payment

Game World Direct uses Paypal to process our online transactions.

We accept the following payment methods:

Credit Card / Debit Card

We accept all major credit through Paypal. You do not need an account to use this service. Paypal are safe and secure and manage all your card details. Game World Direct does not have access to your personal Credit/Debit Card information.

Goods will only be sent once payment has been received and billing & shipping address verified.

Shipping

Please allow up to 7 working days for your order to arrive after payment has cleared. Under normal circumstances your item will be dispatched within 48 hours.
Game World Direct uses 3 main methods of shipping. All shipping rates are based on the total weight of the item including packaging. You have the option during check out to select which you prefer, they are:

Recorded Delivery

All deliveries are charged at Royal Mail standard recorded delivery plus a handling fee of 65 pence for packaging materials. When the item has being sent you will receive a confirmation email which will contain the recorded delivery tracking number. The parcel can be tracked at http://www.royalmail.com All parcels sent via this service are insured up to £30 with Royal Mail.

Special delivery

All deliveries are charged at Royal Mail standard special delivery plus a handling fee of 65 pence for packaging materials. When the item has being sent you will receive a confirmation email which will contain the special delivery tracking number. The parcel can be tracked at www.royalmail.com All parcels sent via this service are insured up to £500 with Royal Mail.

Parcel Force Courier

All orders over 1 kilo in weight are automatically sent via Parcel Force Couriers, mainly games console and multiple large product purchases. When selecting a shipping method, the choices for goods over 1 kilo will still be royal mail recorded and special delivery, but the price will be capped at GWD's rate for Parcel Force parcel service. This will be around £8 max for any order. This can be tracked at www.parcelforce.net   

Returns

To return a faulty item to Game World Direct, please contact us on 0844 725 0000 (Mon-Fri 9am-6pm), we will issue you with a returns number and advise where and how to return back to us. Please indicate the item you are returning, the reason for your return and order number.

Once you have confirmation from us to return, simply return it back to us, include the invoice with your return, and wrap the package securely. (Usually the bubble envelope your order arrived in can be used for the return) and please include a description of why the product is been returned.

IMPORTANT: PLEASE SEND USING A SIGN FOR SERVICE. We will replace a faulty product with the same item or refund back to your account. If the product is no longer available. Please note that our returns policy is only valid for 14 days from receipt of goods.

Please post returns to the following address:

GWD
Returns Dept
Unit G16 Scope House
Crewe
Cheshire
cw1 6dd
Refunds

You may return any unopened item within 7 days of receiving it for a refund. If you receive an item and then decide that you simply do not want it a 10% re stocking fee will incur and if you are returning a new item and the box is damaged in transit your refund will reflect that of a refurbed unit not a new one. We will refund your account once we have received and processed the item (please allow up to 14 days). Please note that we can only refund delivery costs if the return is a result of our error.

Exchanges

Unfortunately we cannot exchange products unless they are received faulty or the wrong item is received incorrectly.

Testing

We do test every single return, if a returned product is found not to be faulty by our independent test centre you will be charged for time and return postage. We advise you to check the product on a second make and model of machine before returning.

Problems and Questions

If you have any problems with your order, please do not hesitate to contact us:

Telephone: 0844 725 0000
Open: Mon-Fri 9am-6pm

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